The Refinery - Kalamazoo

Jaz was amazing if you have anything she is the one to ask she will make sure you walk out with everything you need and more information

Great experience!!

Jaz is the best!!! Absolutely love coming here!!!

D Hoop hooked me up today, definitely suggest coming in to check these guys out.

Parker was amazing! Super friendly and helpful! Great staff, highly recommended!

Alec was very supportive and appreciative and held a nice conversation while assisting me. Definitely recommend ????

Humiliated therefore discouraged, suggest looking around there's many more

Gracie was an excellent budtender she was very knowledgeable and was patient with us !! Will come again

Vince was such an excellent bud tender, & the prices were absolutely amazing. We live in Wisconsin & we will definitely be back!

You da best my man @ Alec

Great deals and great customer service!! Alec and Jaz are always helpful and kind every time we come. I recommend coming here!!

This was my first time to a dispensary ever and Alec was the best for it! He gave my husband and I such a great experience and I can’t wait for my next trip!

Don was super cool and very helpful! Great edibles and prices:)

great flower!!!

Char is amazing

Great job looked out for me

Really great customer service

Fast and friendly great prices

Fast and friendly

Best place in Kalamazoo to get CBD products. Customer service is amazing especially D. hoop

Vince did absolutely amazing with my order today and helped me find exactly what I was looking for!

Vince is the best bud tender ever! Thanks y’all!

I would give 5, but with my last experience I can't do that. I bought the 15/$100 carts last time I was in, all of which burned defectively and tasted like burnt garbage/wouldn't hit at all after 3 hits. I was told I would get an exchange within 30 days (which first of all, if they ALL came broken why would I want that again...?), bu

I love this place the ppl hear the environment is super chill. D.Hoop my bud-Tender, Was very helpful polite an on point with all products he was showing us he also answered every question we were asking absolutely amazing fantastic customer service from D.Hoop, he knew exactly what I was looking for on the large order I placed toda

Very knowledgeable bud tenders, some deals, and a friendly atmosphere

Great product and selection

Very nice and a great help!

BEST PLACE EVER!!

Jazz is the BEST! I came in with a basic order and she elevated me to the best purchases for the least cash! Will be returning anytime I'm in MI!!!

Vince was awesome!!

Vinny was awesome!

Audrey was amazing! We love refinery :) best dispo in MI

D Hoop was very helpful with great recommendations. He made our decision easy for where to go for cannabis here on out. We’ll be back. Thank you!

I visited this location for the first time and had an incredible experience. The deals were unbelievable! My bud tender Gracie did a wonderful job guiding me through the process. It was obvious that all the employees enjoyed being there! Highly recommended

Excellent service very patient thanks to the wonderful Jaz!

Loved my time at the dispo! Had the best experience with jaz! Keep up the “high”ly rated work!

Had an amazing experience the other night with grace at station 2. She was wonderful

Dionne you saved my life, bro you are the best!

Great help with RSO. All the staff was very friendly. Thank you!

All I can say is I'll b back... in my Terminator voice ... awesome service n quality ??

ALWAYS satisfied ??????

Came to town to visit ..awesome ??

D Hooper helped me find what I was looking for. The refinery had the edibles I needed thanks refinery.

Absolutely amazing staff & some of the greatest prices & products around. ????

As always an amazing staff & top shelf product

Love this dispensary. Very helpful staff and great product. Points perks are nice too.

I love this place, but today was a bad experience. I order 2 ozs and 2 carts. There was a deal on 2 ozs for 110. Carts were 12 a piece. When It rang up I swear it was 156 but when I got home and checked acct it was 169 plus I didn't get my usual free joint. I drove 2hrs 30mins to get a deal because I'm so broke and Illinois is to dam

The REFINERY is outstanding. If u get a chance to go there take the opportunity to go. The people who work there are all nice. The staff rocks. ????. The flower is just unbelievable. Absolutely killer ??.the deals are amazing. Check it out. I won't go anywhere else. Everything they have is awesome. You won't be disappointed . ?? ?? ?? ?? ??

Great budtenders! Thank you

Best dispensary experience by far! Jaz not only helped me get everything I wanted and suggested a couple good options! All bud tenders should be like her such a friendly person and happy to help you with your shopping! Will definitely come back to see my girl jaz!

Great selection friendly staff excellent price

One of the best dispensaries ever, you’ll find some truly amazing deals here!! The customer service is also top notch and brings really friendly best friend vibes. I love this place!!

The Refinery is my go to spot in Michigan!! The deals are dope and they have a large variety of products to chose from. The staff is the real reason I go there though. I always get greeted with a friendly face and all my budtenders are always on point!! Special shout out to Izzy, Don & Latavia for always taking the time to make my w

Thank You For your Great Service

Love this place

Best dispo in michigan

It was my first trip here and Emerald was one of the most patient people I’ve ever met i will definitely be back again and probably again thanks emerald

Fustina and emerald made our first experience here one that will bring us back and back again. Keep hiring people like them!

It was my boyfriend and I’s first time coming here! We were happy with our service. The man helping us, Parker, was very helpful and polite!

amazing staff! Vince provided excellent service with the utmost respect

I come from Indiana to shop here. Great deals and promos, friendly staff and extremely knowledgeable. I truly recommend and will definitely return

Great service great prices D Hoop hooked it up!!

Awesome staff, great selection and phenomenal rosin products. Just dinging two stars since I got two under filled disposables. I was able to notice the first one in the parking lot, the second one appeared to be full, it looks like it’s about half filled after I let it sit upright for a while. Not the end of the world, but it’s annoy

Friendly people, quality products at kind prices with point program to catch deals. Decent deals.

Jaz was great. Very knowledgeable and polite. Would recommend for sure.

Great prices and always friendly staff!

Jazmin helped me a lot very great experience

D hoop Helped us have an amazing experience!!!??

absolutely the best dispo i’ve ever been to!! the deals were amazing, the product is great! D Hoops and Jazz helped us- they were both so amazing and kind.

Parker was amazing and so helpful!

Jazz was one of the most helpful, kind workers there that helped me through the whole process. The energy and vibes throughout the whole experience were incredible and I will definitely coming back here for my next visit. Thanks the refinery for making my experience so memorable.

D Hoop awesome help. Great shop!

D Hoop had great customer service

Our budtender was D-Hoop and he was great! Actually steered us away from a strain based on personal experience and let us smell several strains. Great experience!

My favorite weed tender ever

Very pleasant experience. The tender was very kind!

Can’t beat the prices here, big parking lot and service was pretty quick and friendly

All the staff is always awesome and friendly especially Gracie and her shoe string belt, uggghhh yaaaasss boo.

Excellent will keep returning

Great place!

It's a great experience every time we come to the Refinery. Parker was great :)

Vince is the best help. He's very knowledgeable! Got go see him!

Vince was awesome from the moment he called my name and welcomed us. I told him what I wanted and he got me together wuth something better. Will definitely be back!! I'm big on customer service and he was awesome!

Great experience! First time here & it did not disappoint ?? Parker was an amazing budtender! He was super friendly & informative! I never go in with a plan lol and I like it that way. He suggested some very good products & told me what he liked. Prices are super reasonable & I love all the deals! Don't forget if it's your first time

great shop with nice selection, very helpful staff

Cheapest in the state, I reckon

Best experience I've had in a while and my associate, Fostina was awesome assisting me in my selections, and she was knowledgeable of the products being offered

One of my favorite places!

Today was my birthday and first time at refinery! We had Parker and he was quick to locate everything we needed to have a quick 10 minute transaction the knowledge he had made the process very easy would purely come back to see this cool dude again!

Vince is the greatest bud tender. Kind, knowledgeable and knows his stuff.

Very friendly.

Excellent service

Jaz is an amazing budtender! Love her crystal collection and her great personality

????????

Honestly, this dispensary is pretty trash. First of all, if you’re having the customer come up to the counter to *talk to a person*… don’t have them look at an iPad. Get rid of those immediately. My buddy and I drove to Kalamazoo from Chicago, specifically to visit this dispensary… due to the high volume of positive Google reviews.

THE SWEETEST MOST AMAZING KIND PEOPLE IN THE WORLD WHO SELL THE MOST AMAZING PRODUCTS! THANK YOU JAZ WE ARE SO EXCITED TO TRY EVERYTHING MWAH

Great service

I love this place! They were very welcoming I traveled from Georgia and it was worth it!!

This is my favorite dispensary to go to.

More than happy with the products I got for Christmas from my hubby ! The pens take away my migraine. And the strains are very tasty and delightful ?? thank youuuuu ?

Absolutely love coming here to shop, the deals are fantastic and so is the environment you walk into! Everyone there was extremely nice/welcoming and they were also very helpful finding anything else I may have wanted before I left during my visit!

This place has some of the highest quality products for the most affordable prices, the staff and bud tenders are amazing as well.

We saw Jazmyne today and she was amazing!!! Thanks for your help and expertise!!

Char was very helpful and patient the best experience I ever had . Thanks for being very kind.

It was my first time there but definitely won't be my last. The shop has a nice selection of products for a very good price! The staff was very friendly, Jaz was more than willing to take the time to help me find exactly what I was looking for. She was very kind and has an amazing smile. I hope she is there to help me next time I go.

Best experience I've had in a while and my budtender, Fostina was awesome assisting me in my selections, and she was very knowledgeable of the products being offered.

Best prices around. Even better budtenders! I bypass many dispensaries just to come here and forever will!

D Hooper is THE BEST!

OMG!!! I'm so disappointed I never got my cashier name! She was amazing, sweat, and outgoing. I've come into (the refinery) from hours of drive, didn't know what to say or think due to first-time coming and boy did we have a nice time and I was educated on so much! Thanks, girly. I told her when I come back that I'll be ready for my

Drove up from CHI couple weeks back and was my first trip to, "The Refinery". Not sure if I'll ever consider any other store but this. D Hoop there is the man. I walked in, told him what I was looking for and he was spot on with everything. Appreciate you again D, will definitely be back.

Helpful friendly staff

Parker was phenomenal

Great service and quality products

Jaz was awesome

Overall first time experience was excellent! I love visiting a dispensary that has a vibe ?? This was definitely a hit for me especially visiting from Chicago,Illinois. Walked in and right away was greeted by D.Hooper. He knows exactly what he’s doing and recommends the best products! He was super friendly and made my first purchase

It's literally my Favorite place in the whole world! I drive 4 hrs one way and pass all the other stores. What I like is that they always have grams 8th half ounces to 2 ounces.

Awesome service first time experience had a great time felt welcomed jazzzzz is who took care of me love her energy

Very friendly staff, great atmosphere, and hella premium "cookies". When I'm to do my thang, gonna chill out and have some "Milk and Cookies"!

D. Hoop was awesome!! Helped me with everything I needed, even got me a free t shirt!

I like the people here they are super nice and on my first visit I had a lady named Emerald help me out and she was super nice and very helpful!

Wonderful, helpful staff. Full range of product and price. Well worth the visit Always the best place for cannabis needs, staff, like Vinyl, are always patient, knowledgeable, and helpful. I travel a bit of distance, just to come to this location because I know I will be treated well and respectfully.

Amazing atmosphere and great bud tenders they know their stuff and have good suggestions

Had a great time was helped with every need by don great time great experience awesome vibes if you haven't checked them out you should!

Great service and great prices. D. Hooper was very knowledgeable and found exactly what I wanted!

Best dispo in town hands down. Extremely cool/friendly employees. Great bang for your buck.

Live resin - Large buckets 10g's multiple strains and consistencies. All refrigerated. The flower here mostly smalls loose buds only the Top TOP $$$ shelf has nice dense chunkier buds. If you're looking for nice buds under $150 a oz. Check around. But for great deals on live resin and live Rosen this is the place. 1g, 2g, 3g, 10g, &

One of mine and my husband’s favorite dispensaries by far! Our goto actually! Always happy to help you find what your looking for! And wonderful customer service. Recommend this place to all my friends.

Great first time experience here! D. Hooper was awesome and really helpful with giving me some good stuff. Great product and prices. Will definitely be coming back! Thank you refinery peeps. :)

This place was great! The budtender was very nice and very helpful in helping me get the best deal possible!

Brought a new person in for nothing. Idk what's going on with this store. Kinda seems like they are slippin'

This was my first time going to The Refinery and it was an awesome experience! Everyone there was super helpful and very friendly, I never got the name of the person who checked me out but they were really awesome! I will definitely be going back??

My favorite place to go to. The best product,atmosphere and employees. They never disappoint and make the trip worth it every time. Thanks quys and gals of the Refinery ????

This place has the nicest people and the best prices EASILY!

Awesome prices/deals and all around great service! The staff had lots of patience through all our questions. Definitely stop by if you're in the area!

Been here couple times. Absolutely love this place and the employees. Friendly and knowledgeable and best experience ever at a dispensary!

Lovely buds

Alex was extremely helpful going above with the options!!

Had a great first time visit here the other day! Our budtender Jaz was so kind, and patient when we needed to shift money to a different card, and the receptionist was very kind and helpful as well, and helped very throughly with an over-the-phone question I had. Great deals, great products, great staff!

Brandon was amazing he made check out smooth and easy. His customer service skills are excellent. Their edibles and joints are ?? first time customer and I’ll definitely be coming back.

Always a great experience shopping at the Refinery. Today Dearius Hooper took terrific care of us. We always leave with more information than we arrived with. And the manager is someone we have seen several times over the years and she is so skilled in great customer service! Love this place!

Had D.hooper help me out today. He was very helpful and had great recommendations. Pricing was great and would definitely return for another visit!

Love this place, won't go anywhere else

One of the best dispensaries in Kalamazoo. Hadn't been in awhile due to living on another side of town, visited yesterday & was treated with the best customer service! I was excited to learn that I still had my rewards of $30 off :) Char was my budtender and she was a vibe!!! Good spirit & beautiful inside and out!!! I will be coming

The weed is trash anything tested by viridis the % is a lie please stop getting stuff tested by viridis we are being ripped off. I have to find a new place to get weed until my plants are done then I'm never going to a dispensary ever again.

Quick, easy and super informed budtender Jaz. First time in, beautiful shop. Thank you!!!

If you are smart dont go here. The weed is trash anything tested by viridis the % is a lie please stop getting stuff tested by viridis we are being ripped off. I have to find a new place to get weed until my plants are done then I'm never going to a dispensary ever again. AND WATCH YOUR POINTS YOU SPEND LOTS OF MONEY JUST FOR THEM TO

Great prices. And great staff. Pre rolls are 10 for $20!!

Jaz was amazing! I was able to get a birthday preroll even though it was 2 days after my birthday. One of my favorite Dispensary in kalamazoo.

It’s a 1 stop shop! Concentrates, carts, an overload of flower, edibles, you name it! Jaz got me put together and was amazing and super knowledgeable. Had tons of questions that she knew the answers to took her time and didn’t seem irritated by how long it took. A1 experience

Latavia really gave me the best experience ever and helped me get what I needed!

D. Hooper had me in and out, great service even if he doesn’t watch goosebumps ??

The customer service was great. This was my first trip to this store, so I let Jaz, my budtender, pick all of my products for me (within a given category) and so far everything I've tried was great. She was very knowledgeable about all of the products I inquired about and very friendly. The prices are extremely competitive and produ

Always quick and extremely helpful staff.

Janky customer service

Great customer service & decent prices!!

Knowledgeable staff, I told them the effects that I needed. And they came up with the perfect solution. Great deal on gummies, worth traveling for.

Highly recommend!!!!!! had the pleasure of shopping with Alec today expectations far exceeded with customer service!!!!!!

I absolutely love this store! They make you feel better than how you did entering. The deals are amazing and the points are so helpful. You all make lives better each day! Thank you

The girl that helped me jaz was awesome right on it with everything I wanted her smile lit up my day

My wife and I love coming to the finery in Kalamazoo. This is by far our favorite dispensary. The GM is so awesome, sweet, and kind. As well as The Refinery’s staff. Every time we go there they are always fantastic. From the time you enter through the door and when you leave. For us shopping on a very tight budget we ALWAYS stick wit

Very quick fix issue I had and Great product

Loved my experience at the Refinery! My favorite dispensary I've ever visited! Budtender was very helpful, and the deals were amazing! Can't wait to return. Will definitely be a repeat customer.

Absolutely love this dispo they are always friendly and the rewards are awesome ??

Parker was awesome!! Helped my mom get everything she needed and was very patient and showed her every option and walked her through everything! Best customer service mom has ever had. If you need help look for Parker!! Thank you Parker for helping my mom!

Product and service amazing had D.Hooper! Product amazing!

A super smooth experience, service was like no other, The man Brandon was quick and smooth with it, super chill and knowledgeable on all things product, definitely gonna come back.

Was exhausted from riding a bicycle here, upon leaving I couldn't find the exit. I guess because of my confusion it was okay for the staff to humiliate me by laughing at me. Was my 2nd and last time I'll be wasting my time going there. Customer service training is certainly needed.

D.Hopper was awesome person and the product was amazing will be back!!!

All their flower tastes old.

Had the most wonderful budtender JAZ!! Be lucky to have her. Eberything she suggested we loved especially the packwoods and high supply ! Will be returning

My first time here and honestly the best experience I could have! Gracie was very helpful in getting me what I want and leaving happier when I left!

Don't go here go to Mint cannabis their weed is actually good you won't feel ripped off like this place and Mint doesn't steal from you your points last forever but the refinery likes to steal from people so don't expect to keep your points for the money you spent.

This place has the nicest people and the best prices EASILY! Vinyl and this other lovey human helped me out and were stellar :)

Great experience here. Parker worked with me to expertly find exactly what I was looking for in a timely but not rushed manner. Very friendly staff and beautiful product. Will most definitely recommend.

The Refinery is my favorite dispensary and has been since 2019. Thank you for staying with such an amazing selection of products and an all star staff. Want to shout out D. HOOPER for always taking care of me. Grabbed a $100 ounce off his recommendation today and wasn't disappointed! Thank you guys!!

Well,I would like to tell the budtenders I have had the pleasure of purchasing product from ; !?¡! YOU ARE AWESOME!¡?! Unfortunately, I don't know all of their names. 1 female stands out to me the most. She has dark skin with purple braided hair & glasses. I love her enthusiasm, knowledge of product and all of that personality she

I went to this dispensary for the first time with my husband last tuesday. Parker took very good care of us. He was very knowledgable, clean, friendly and exciting to learn from. This place has alot to choose from and I am glad Parker was there to guide us in the best way!

My boy Parker was very helpful and very knowledgeable! Couldn’t say no to his recommendations. Definitely checking in from now on. Telling all my peeps from Chicago to stop in and shop.

Don is hands down one of the most amazing budtenders. Knowledgeable and so much fun!

Place has bottom tier weed, in the last 2 years this place really went down hill

Huge selection and JAZ was a huge help finding what would be best for me

Had a great budtender Vince. Steered me the right way with every option. Will be returning!

Very chill place don was a chill dude good vibe!

Best place in Michigan to go to. Jazmyne was a great help. Prices cant be beat

Had the most wonderful budtender vince!! Be lucky to have her. Eberything she suggested we loved especially the packwoods and high supply ! Will be returning

MY MAN D HOOP & DA CREW SERVIN ME PAST CLOSIN TIME DONT MATTER IF IT 10 SLIDE THROUGH THEY GET U RIGHT

Jazz

Have an amazing crew and great product for a great effect

Don gave superior suggestions and service.

Jaz if great

Jaz was great

Good deals plenty of choices

Alec was a great cashier

Alec was dope,great experience!

Alec was dope

Alec was the best bud tender super sweet and helpful

Alec helped us out a lot! definitely returning!

Jazz was super helpful and showed us the product with explanation before purchasing. Was super nice throughout the process

Vince was very professional. Great service!

D.Hood is THEEEE Budtender in town. Literally the nicest and most helpful person I’ve encountered at a dispo, walked out of there with a bag full of stuff bc he got me some great deals!

Vince was awesome

Prices are great & the staff were very friendly. Would definitely recommend!

Just went today and the service from D. Kloop was phenomenal. A shoutout to some superb product with a superb crew. Rock on! Anyone who likes the herbal essences should hit up the refinery in Kalamazoo and they will take care of you.

My experience was fantastic the people and my product was great!!!

Absolutely amazing customer service! Always very friendly and helpful! Jaz is my personal favorite. She has a outstanding knowledge of products, amazing recommendations, and a very bubbly personality. 10/10 would recommend and will be back!!

Without a doubt my favorite spot! The waiting area is clean, inviting and fresh. My budtender this time was Alec who was a great conversation, very knowledgeable on the product, and has a nice recommendation if you ever want an outstanding burger. The deals that you get here are some of the best in my opinion. Always a good time!

This place is the best

Alec was an awesome sales rep, he helped us with all the sales, and was patient showing me everything!

Always have what I need.

Jaz was great . Informative and just a great human.

Shout out to JAZZ for a great first visit. Thanks for all your help today.

It was my first time in and I was on a tight budget, and Jaz was a delight. She helped me get plenty of product. I’d highly recommend coming in.

Absolutely amazing. Out of all the places I’ve been best bud tender by far! Thanks Jaz!

The lady helping was so sweet. Her name was jaz and helped us get the most bank for our buck when I came in with a few of my friends. Really appreciated her.

Jaz was very helpful and helped me quickly.

Go see “ya girl” Gracie V she’s awesome ??

Diamond was so great and outstanding customer service I will definitely be back!

Been here a few times. Never a bad experience. Quality products.

Jazz was awesome!

Jaz hooked me up with some awesome 710 options glad to see it’s in Michigan now bought some recommended carts she’s great

Don & Vince are both very nice people, and made my shopping experience there very enjoyable! 5 stars- Thank you

Great place for my first time visiting

Love the refinery awesome weed an excellent customer service. But 1 in particular her name is Diamon excellent customer service. Always have the best suggestions in flower very customer friendly. The best dispensary in Kalamazoo hands down.

Pull up great choices

Great place, quality bud and service, budtender Jasmine did a great job helping me my 1st time in to shop

First time was great. Jaz was very helpful and the selection was amazing.

Brandon was very helpful and knowledgeable.. Great place and good prices

Faustina was an excellent budtender, I told her what I was looking for and she set up a shopping cart that exceeded my expectations. Don't skip this dispo!

Great place to shop and they have good prices

Phenomenal service and great prices, D Hoop and Vye were super helpful with it being my first couple of visits!

the entire staff is so sweet and knowledgeable. Vye was especially helpful during my first visit, I can't wait to go back! Amazing deals at this place.

Excited to go back very friendly staff and great prices

Vince is fantantics love all the humans.

Great selection and quality and even better service. Everyone is knowledgeable and friendly!

Alec was my budtender, he was great! Really helpful and honest about product qualities, and he helped me get the best deal possible. Will come back again!

Great Dispensary! Wonderful Staff!! Will definitely be returning!

Love the refinery best prices in town and they even leave the cat in the bag

Jaz was amazing. Great help and amazing customer service. 10/10 would rescind anyone to go here. Prices are amazing and the product is ?????? definitely coming back soon!

Best dispensary I’ve been to! Very lgbtq friendly. The budtender Jaz asked me what my preferred name is and was very very friendly. Service was amazing and will definitely be coming back.

The deals are the best in town. My first time here and Jazmyne welcomed me right in. Definitely coming back

Was in Town For Summerslam..The prices were very low i was very Happy ?? with service i will go there again its a 4 hour drive worth every mile driven

If you’re looking for a dispensary that is comfortable and knowledgeable about their products and how they can The Refinery is the place for you. As a customer that loves a variety of flavors. It’s amazing to be able to go in talk to someone that not only can help me figure out what would be best to help my anxiety and other issues

Good menu. do not buy the breeze CARTS . Bought 3 carts and none of them hit . 4 different batteries. Bad luck ?? Maybe just a bad batch . Use to buy only breeze disposables and it’s kinda sad this happend

Great deals, huge selection. Really cool that they let you view all products before purchasing

Great place to cone. Even better when I won 3rd pk for there contest.

Awesome place to shop. Great staff great deals

Had the best time shopping at the refinery. With Jaz as our budtender it was a fun experience. Will be back again and again.

I love this place best deals in town and best deals all around you won’t be disappointed Jazz our sales clerk always does a jam up job she is the best very knowledgeable and friendly great customer service

Thank u D.Hooper for your friendly and attentive service!!!!

amazing customer service. vince handled my original order and was very polite and personable, very good vibes from this esteemed gentlemen. after i got my order i realized a mistake had been made (no biggie we're all human) so had to go back in and the manager (i didnt catch her name but she was tall and pretty!!) very quickly worked

Brandon is the man, super knowledgeable and patient, will definitely be back!

Fire af

Placing an order online was easy and so was the pick up. I am very happy with my haul today! Jaz helped me at the counter and she was kind and helpful. Keep up the great work. I'll be back!

The greatest dispensary ever stg

Nice environment and friendly staff that is knowledgeable. The prices are great and it was worth the drive for us. I look forward to coming back.

I thought this place was pretty good good customer service good product happy with the first time deal.

This place is the best in not only selection but in how they take their time to help you out. Super great experience. 11/10 and Vince is my budtender from here on out. ??

Has helped me greatly I love this store I

One of my Favorite places to go in Michigan. Had Vince as my Budtender. 10-10 Bro does the work of Jesus. Very helpful and just a down to earth guy. If you haven't been to "The Refinery" it's a must. I drive around 9 hours to make the trip. If that tells you anything.

Best dispo in the area in my experience. Staff has always been incredibly friendly and the pre-roll deals really can't be beat. Really enjoyed this Wuuberry 10 pack.

Alac was amazing! We got in from a snow storm and he was very patient and very helpful in our choices.

Vince stay helping me out and referring the best deals ??

Jazmyne was a amazing and provided excellent customer service. She was very helpful, knowledgeable and made sure I left there a satisfied customer!

I always love coming to the refinery. Vince was awesome and a huge help with everything I had questions on. Can't wait to come back

Had amazing service and very quick. Jaz was great. Very knowledgeable and fun to shop with. Will be back!

$10 carts and concentrates? That's insanely amazing! Jaz referred me to the store and I was lucky enough to have her as my budtender, thanks for always being great! I'll be back.

Jaz was amazing most helpful I have yet will come back every time found new home ????

Best Dispensary in Michigan ??

I had an excellent experience on my visit to the Refinery. My budtender Jaz was super knowledgeable and got me exactly what I wanted with the live resin carts. The flower selection was excellent and I will definitely be returning

Kelly was the best!!!!!!She went above and beyond to make my first experience in this dispensary the best. The vibe and the deals were the best!

Great staff, amazing shopping experience! 100% recommend house brand

Vince was so helpful!! The Refinery has such a large variety and I will continue to come here!

Today I had the pleasure of shopping in Michigan for the first time and was helped by a fantastic bud tender, if you ever have the pleasure of shopping in Kalamazoo go visit Vince and the rest of the team, they give great advice and have created an amazing atmosphere.

This is a must stop place. Great deals great prices. Vince was my bud tender and was very helpful

The refinery is great. Jaz was very helpful in helping me find everything I went in for and stuff I did know I needed. I loved her vibe and will be back very soon.

Jaz helped us out today and was amazing! They took their time with us and gave us some really awesome and informed product recommendations that I am super excited to try :) Jaz made our visit completely worth it!

Yesterday I stopped by for my first time and Jaz was my tender!! she was so amazing, sweet, and super bubbly. my partner and I had a great time working with her here and hope to see her again!

They have the best and affordable product in town!! My budtender Don was awesome

Had an absolute wonderful experience. Jaz was totally amazing and took her time to make sure all my questions were answered.

Jaz was great made sure me and wife had everything we wanted. Very professional and relax environment

Always an awesome experience with Vince. He is knowledgeable and quick with his job. He got us in and out in no time!

Always a great and easy stop whenever we’re in Kalamazoo. For sure check this place out and if you can ask for Vince! He is quick and really ensures you have what you need.

I like going here. They have good deals. Are always quick, respectful and caring about getting what I need and the point/reward system is pretty nice too.

Was there on 3/18/23 , Alec was AMAZING so patient and helpful. Definitely worth the 2 1/2 hr ride there most definitely recommend

Customer service here is always amazing. Pre-ordering is easy and the budtenders always give me great recommendations. They have great deals & bundles.

service was wonderful. amazing staff all around. special shout out to jaz for helping pick all the right products.

I had a great experience at this dispensary! Sabrina went above and beyond for me. She gave me some great recommendations for edibles, and she knew the products very well. I showed her screenshots of what I found on the website that I wanted to purchase, and she juggled all of it so easily. I was so impressed. I will definitely be ba

Jazz, you were awesome, the terps on this strawberry guava live rosin. ????????

Don helped me out I told him to pick me out his personal favorites and was spot on with the selections ????

Dionn was amazing! It was our first time here & he was so helpful! Came all the way from Chicago & he made it worth the trip! Thanks!

Have had nothing but an amazing experience w the refinery, great prices and great people working there! Can't ask for anything else??

This is the place to stock up!! Love the selection and deals!!!

Great place and deals!!

Obviously this is my favorite store but I don't know how this can fly there's brown or yellow flakes in this pre roll I still smoked it and it kinda sucked compared to the other one of the same strain and brand the other one didn't have brown or yellow flakes

Shopped here tons of times and had a great experience but this past time I was a bit let down. we drove out 2 hours to come to the shop today for a BOGO $.01 1g vape deal for their 4/20 daily April special, but they told us they didn’t have any so they replaced it with a .5g pod instead. Was really looking forward for that deal and w

Best bud tenders in the business always have the best quality products clean and affordable

Good deals, great service!

Jazz was awesome the other day and very knowledgeable.

Best deals aroumd

Pretty cool little dispensary. You get in fairly quick I was only waiting about two minutes if not less. The staff was very friendly and very helpful I ended up getting two Baller buckets which is 15g of wax for $150 a piece + tax best deal ever

D. Hoop was the best help with suggesting great options! Great person and was super friendly and personable!

Love this place! Great bud at fantastic prices, with friendly service. 10/10 recommend for all your bud needs whether it be concentrates, edibles, flower, topicals, etc.

Well when I looked yesterday or the day before I had over 650 points now I have 0 points. I still never received the 70 something points that disappeared last time so I guess I won't be back here until my points show back up.

D. Hooper got me together. He showed me a couple different options after i gave him an idea of what i was lookin for. Definitely will be back

This has to be one of the best medical dispensaries in the metro area the people are very helpful and knowledgeable not to mention the flower is incredible

very disappointing in there 4/20 specials. No longer have the top shelf kind. i’m done I’m going somewhere else.

On vacation from Florida and this was my first time visiting with my boyfriend and Jaz was AMAZINGGGGGG! She made my first experience inside a dispensary amazing ! I’m definitely looking for her face the next time I’m back!

Friendly people, quality products at kind prices with point program to catch deals.

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Emeralds the best great customer service my favorite store now

I came in last week to grab a few things and Emerald helped me out. She was super friendly and helped me find exactly what I was looking for. By far my favorite dispo around

We drive 7 hours to visit The Refinery and they never disappoint! The staff is amazing!

Easily one of the best dispensaries in Southwest Michigan. Friendly and knowledgeable staff. Top quality products for all types of budgets., Convenient location/hours. Just go there already!

Great service and staff. Very knowledgeable. Today was 420 2023 and best 420 service in over 20+ 420s celebrated in my life ive ever had at any dispensary. Ive personally been hurt and trampled at other 420 doorbusters their security and staff were on point with their system making sure no one cut or cheated and their was no chaos d

Jaz was amazing! Definitely celebrated the holiday high as a whale!!

Nice place and friendly people, but if you sign up for their rewards and use your phone number they sign you up for spam text messages. I never opted into it and each text comes from a different phone number so you can't block them.

LOVE, LOVE, LOVE this place! Always great deals and the staff is AWESOME!! I love the $50/60 2oz shake! I have never been disappointed at anything I have bought!!!! 10 out of 10 would recommend! I will continue to drive an hour and half to come see the staff for all my needs!

Donovan was my bud-tender and the dude knew his stuff. Stuff I wouldn’t even know about in weed you guys should keep him long term.

I had a wonderful experience, the customer service here is exceptional. It was my first time at the refinery and Donovan was a great help. He welcomed me with open arms and made sure I was satisfied with my purchase. The prices and quality are unmatched, I will definitely be coming back more often.

Haven't been in a while but just because it is kind of far for me to drive. Always great experience with very knowledgeable bud tenders.

Don't use the pre-order option I did got my confirmation order that it was ready still waited 20 minutes got there and checked in just to see people pull in the parking lot check in for in-store shopping and then walk back out to the car and leave before I was ever called back one time I said something to the woman upfront working an

Very helpful and didn't push for a sale

One of the largest selections with a wide variety of Rosin in the ZOO. For those of us that appreciate Rosin! Thank You Refinery ??????????

10 out of 10 recommend trying the raw dog flower! Best flower I’ve had in awhile!

Great first time experience and very excited to try everything, I was taken care of very well very great atmosphere and spirits! I appreciate it team!

Great prices! Super friendly staff! Check this place out!

Amazing deals, great service, good weed. They have what you need always. Real knowledge and helpful as well.

LOVE the deals! People are super friendly , definitely coming back!

Absolutely AMAZING customer service and product!! The best prices! Budtender D. Hoop really made the experience the last time I visited, he was super chill, welcoming, and helpful.

Good deals

Received the wrong change and they wouldn’t count registers and they wouldn’t give me back my receipt. Save some time go to any other dispo in Kalamazoo. ??????????????cough cough skymint cough cough. Hoping the owner responds with something unhelpful which seems to be what they do to most people instead of correcting the problem. There’s o

By far the best dispensary experience I've had! 1st time shopper, definitely not the last. My budtender Don was awesome!! I was so comfortable with him, I ended up getting everything I needed! Great service and suggestions!

Nice people.Vince was an amazing budtender. Thanks guys ????

Hey Refinery I really love the flower you have, and the tenders are all awesome, make the experience worth the visits, I'll see more of you in my future

Went on April 22nd and just got to say, it was a very good experience. Jaz was able to answer any and all questions, she even told us about all the specials as well. Recommend anyone to come. Very amazing deals as well!

I got some of there 5$ 200 mg gummies there called priority packs to spilt with my girlfriend and you read the back and there 180mgs not 200 I just think that’s annoying but the label on the front says 200 mg false advertising

By far one of the best customer service ! Emerald our bud-tender was AWESOME PATIENT AND KNOWLEDGABLE !!

I traveled all the way from Valparaiso, IN today for the first time and my 1st time experience was GREAT. When I first arrive the receptionist with black hair was very welcoming with a happy spirit and bright smile which is rare at most dispensaries these days. Most people take your id and just scan it with little to no conversation

I’m a medical patient yet when I purchased a 100$ oz and 100$ jar of concentrate I was charged as Rex saying casue oz has to be more then 100$ what a horrible excuse and way to treat a medical patient

Fantastic place with great deals and friendly staff. My new go-to!

You are one of the few select dispensaries that I go to because your staff are all really nice I really want to take the time out to thank DeArius Hooper for the good choices in free rolls thank you.

It’s the place to be! Clean quick and great personalities! Alec you’re the best! Great service and knows his stuff! Thank you!

Jaz is the best!!! Absolutely love coming here!!!

This is an amazing place great vibe and of course #emerald us outstanding she made my day

I had a great experiance with jaz. She was super helpfull made the process quick and easy. She was very informative on products and didnt try to push anything i didnt want. Will definitely be back in the future and highly recommend everybody go here and see jaz.

Friendly service. Very big selection.

Vince is AWESOME!

First time stopping in this morning was going to check another but the early open hours are what brought me initially and REALLY liked how it was setup and how amazingly friendly and helpful the staff was. Grabbed some 200mg packs of gummies on the search for best and cheapest at $6 but was told they sold the $5 ones yesterday. Would

Great staff and service. Nice variety of good products.

Nice staff, great products/ selection prices are good!

1st time here ! Jaz helped us out with good deals and discounts ??

Absolutely great service! Jaz was so helpful! Would recommend this location to anyone.

June 5th I went to the refinery and jaz was so nice and helpful and helped me get everything I needed

Super great and friendly service and amazing deals! Will be back!

Very friendly lots of options enerik was awesome!!!!!

Love Love Love ?? ?? ??

I’ve been coming to Refinery for a long time now. It’s my go-to dispensary in town because the people are friendly, the weed is good, and the prices are always amazing.

Jaz was awesome! Great recommendations on carts the rainbow ?? belt live resin is a 10/10 it’s like being on vacation all day baby!

Very helpful and friendly atmosphere

D. Hooper is my favorite!!! He has amazing recommendations and A+ customer service. Couldn’t recommend more!!!!!!

Vince was awsome helping pick out my order

Most of the time great prices good quality highly recommended

Had a great first experience! The staff was friendly and hilarious! D Hooper was funny, cool, helpful, and charming! The product is awesome! I will be back!

Vince good erb

Jasmine Shirey super sweet and nice and beautiful! Quick and fast inside, good place to go!!

Jaz is amazing!! THE best Budtender.

D Hooper was the best!! Definitely hooked us up with everything we were looking for!! can’t wait to go back

Good dispo, just not consistent. They need to understand that consistency has always ran the flower game. False advertising billboards saying $50 ounces, never any in stock only $70+. If they get consistent I’ll change my review to 5 stars.

This was my first time here and it was awesome! The guy who checked me in was so nice and D. Hooper was incredibly helpful- I had a lot of questions and walked out w exactly what I wanted. I wish I lived closer! Def worth checking out ??????

Everyone who works here is SO nice, friendly, weird and wonderful. I feel like the budtenders are genuine, real actual people and I have super interesting conversations. They're just like that there. I've also never had to wait more than a couple minutes before being helped. I can count on good deals. Best club in Kalamazoo. ????

Izzy helped us out with my choices ??

D.hooper hooked me up for the 4th thanks so much I always love coming here

A big shout Out to Gracie Vega! She was super kind an got me exactly what I needed

Izzy did an amazing job helping me today!

Best prices and quality in town

Very helpful and friendly atmosphere! Faustina was very knowledgeable. Wonderful service. Love Refinery

Absolutely LOVE shopping here! The best selection for great prices. Friendly staff and I'm always in and out. My favorite dispensary thus far. ??

My favorite dispensery the bud tenders are always very nice thanks Brandon for helping me today they also always have good deals.

The best deals here @jazz

D. Hooper made my first shopping experience well worth it. he had great knowledge of products as well as phenomenal up selling abilities. very excited to try all the goodies he recommended. will be a returning customer! 10/10

The refinery brand carts have way to0 much flavoring. They taste disturbingly like perfume. Yuck.....

Jaz gave great service and ??

My first ever experience in a dispensary was here at The Refinery and D. Hooper made my experience so great! I didn't feel out of place or unwelcome at all! Super friendly staff all around! Will be returning again!!

Kind, knowledgeable, and price efficient. I came here based on good Google score, and wanted to pay it forward by hoping someone reads this and goes in. Shout out to Vincent. He took SO much time with me to make sure I was taken care of and knew what I was getting.

Donny and Jaz were tremendous. Very helpful!

Always friendly and very knowledgeable great place all around

Love this place and the people ask for Alec, super helpful bud tender always getting the best experience can’t go wrong with the deals and quality?? will always be coming here thanks again Alec ????

Changing the name on strains!!!!!!

Went to the Refinery today for the first time. I did a curbside order & hands down, whoever picked up the phone & whoever my budtender was were amazing!! VERYY quick service and they even noticed it was my first time and I got a nice discount!! I will be visiting them again soon! 3 things for $11.66 Nowhere else can beat that!

I had a great experience at the Refinery Alex V. was a knowledgeable budtender. Customer service was amazing everyone seemed happy to be there. Will definitely be back and will recommend to all my friends.

Awesome experience with Mike he’s super knowledgeable and was able to answer any questions I had. Will definitely be back and I hope to have him as my budtender again.

I seriously love the wax/conentrates here. The ones at GLH and others just suck, i really recommend the wax here

Fantastic deals, and fantastic dispensary!

Good deals. Just stay the heck away from the GreenCo Ventures $10 gram concentrates. Sorry guys but this is the worst stuff possible. No one should be ingesting that stuff. Period. Also. Your ATM can f**k all the way off. Charging $6 for a withdrawal. Other than that. Great dispo. :)

Stopped in for the first time and will definitely be back! Jaz was my budtender and was spectacular, very knowledgeable and answered all of my questions and concerns. Baller jars for $100, what?!! Love it here!

I've been to over 20 different dispensaries as a medical Patient in the last 2 years alone, Between Southwest Michigan and central Michigan. Literally could not ask for a better group of people to deal with near daily, than the employees at Kzoos Refinery. Theyre all so sweet and respectful. Theyre knowledgeable on their product, wh

Beautiful cans clean shop, wonderful people and great time overall, i drive nearly an hour to come here exclusively. Worth it.

Love this place literally best selection and best quality products and also the manager was able to correct an issue I had with my order and they rectified the situation right away without hesitation. Brittany the manager is awesome and the whole staff there is great friendly and super helpful as always 10/10 would recommend the refi

Out of all the dispensaries I've ever been to this one is it. California, DC, Illinois, Arizona, Nevada, nowhere compares. The Refinery is the type of place that others outta take notes from. They crack bags so you can smell and be happy with your product and purchase. Craig helped me out, answered my goofy questions with ease and co

All the staff is great, today my budtender listen to my needs and was able to help me select the perfect product within my budget.

Spent roughly $1200 here working with Alec! Alec made sure I was taken care of and was able to answer every question I had and gave me 10/10 customer service, I visited other dispensaries in the area and this was by far my best experience, this will be the only shop I spend my money now because of Alec.

Love this place. Havent found better prices, point system. Love going here great bud tenders also. New favorite place

Each and every time I visit I'm greeted with a friendly new face along with the old showing they are a growing business... I look forward to helping by continuing to shop here and also bring along new faces.

First time here and it was great! I picked up some wax and Jaz helped me. She was very nice and helpful. Definitely coming back!

The refinery is the best dispensary in Michigan! The inventory is plentiful and the budtenders are very knowledgeable! Jaz was our budtender and she was incredible!! I can’t wait to come back for my reup

I Always stop here when in Kalamazoo! Best Strain I've Ever had was here ! WHITE TRUFFLE !!!!!!!! If they have it Get It.. Trust Me !

Staff and prices were excellent. Jaz was awesome and really knew her stuff and was a big help, thank you!

More WHITE TRUFFLEZ please! Amazingggg

Just went to the refinery today for some of their NYE deals. There was a small misunderstanding that my budtender and the manager was able to make more than right. By far my favorite dispensary, they have great prices and great weed. Can’t remember the names but on my receipt it says the cashier was JSHIREY, manager was just as aweso

Usually love it here but the other day my boyfriend bought a pre-packed ounce (Fire OG) it turned out to be shake even though we checked specifically when we ordered that we WERE NOT getting shake. Feel like I’m in high school buying weed from a shady plug with all the stems in seeds in here. Feel so disrespected as a customer and wo

Very pleasant experience from the moment I arrived. I was quickly greeted by the receptionist, signed in and informed of deals. My budtender Jaz was amazing. She was very patient. She made sure I got the things I wanted and she made some great recommendations. The products I got are amazing. ?????? Will definitely be returning.

Awesome! Friendly staff Best prices and products around

Always quality product and prices

i’m going to start with saying this the refinery definitely lives up to the hype and expectations that i want from a dispensary. it helps especially when you have great budtenders to help like Jaz.. she’s patient took her time an tried her best to give me the highest quality product

Baller jars never disappoint first time there will be returning soon

They no longer offer the 10% tax discount for medical patients who buy recreational products. I was told last visit that it didn't work on "deal" items anymore, today I show up to pay full price for a rec item and still don't get the 10%, even mentioning it to the cashier, and she says "yeah we don't do that anymore". Not to mention

Amazing service!!!! The bud tender helping me, Izzy, was very informed about the products I was looking for on top of always suggesting the best deals. Very personable and made my experience extremely enjoyable. The product is amazing! Will DEFINITELY be coming back again.

Great product for a great price wasn’t sure what to get at first but Craig had some great recommendations and helped me find something excellent service 10/10 recommend

The service here is top tier!!! My budtender Nathan was super helpful and recommended only some of the best stuff I’ve picked up at a dispo in a long time. They definitely made me feel part of the family after my visit. Will definitely be coming back!

Amazing service, price, and product

A lovely person with crystals helped me out today. They were super sweet and helpful!

Absolutely amazing place. Super friendly staff, stocked to the gills, and great quality product. No need to look elsewhere for me, I'll be back.

Ronald Mund suggested The Refinery to me and wow was I impressed. Great products and outstanding customer service. I got good and toasty, made me say Woah, Stop the Clock!

UPDATED ON 9/8/22: Shortly after posting this review (see below), Tori from The Refinery reached out to me via e-mail to extend her support and asked what she could do to make it right. I worked it out with Tori to swap out my baller jar with a much better quality one (based on their product availability). I was able to do so with

I stopped by for the first time and the staff were very helpful; from telling me what deals they had that day, and even letting me run to my car for more cash (I bought more than I expected to lol) I got 4 g’s of Monster Extract for $100! Currently enjoying my purchase right now ?? the woman who’s was working counter #2 was so nice, I

Amazing staff and experience whenever I go in.

Just purchased 6 grams of The Refinery Wedding Cake concentrate and it taste like straight up SULFUR ?? Will NEVER buy Refinery brand anything ever again. Trap House Company or any other brand is going to be a safer bet ?? This the first bad experience I've had like this here but this definitely not making a good first impression with

I loved my experience! I come here every 3 months. The bud is great, and a good price. The budtenders are knowledgeable!

Good variety, good prices, good quality.

10g baller buckets of live resin were atleast 3 gs short. Grape gas “live crumble” has a butane taste that reminds me of black market street concentrates. Very disappointed as this was our 2nd time coming out from Illinois.

Edit & Response to Refinery: They in fact DO offer their concentrate at that price, which anyonen can verify on their website. 10g baller buckets for $90 or 3x 3.5g baller jars (10.5g total) for $100 but I'm glad you think you know better considering I just made the purchase ?? This used to be my go to spot but I recently purchased s

This place is incredible. The person who checked us in was so nice. And Kelly was incredibly helpful and friendly. I'm coming back every time I need anything!

Great deal on some good rosin

Awesome deals

Awesome experience, great staff. Definitely will be going back.

Wonderful, helpful staff. Full range of product and price. Well worth the visit

Always love the experience and product here. Tried a bunch of the others and hands down the Refinery is the best. Some great products with great prices who could ask for anything more!

Customer service is excellent and the deals are fantastic

One of the best places in town

Excellent product and service.

First time customer waited for over 45 minutes for curbside pickup missed my appointment, I did call while waiting and someone said they will be right out, never came end up going in and waiting 5 more minutes and the product was not what was posted on websites

Best Customer Service yet at a dispensery! I was in serious pain at a nearby attraction, and et viola! The Refinery sells the exact NEW TECHNOLOGY using pods from Select called " Cliq." Best Vape experience ever! No cotton coils to burn. EVERY LAST DROP COUNTS! Plus they were open when NOONE ELSE WAS! GO CLIQ IF U VAPE! I

Great deals friendly people love it. The 3 for $10 is so awesome. One of the best I’ve been to.

Amazing people very time we come. I live in Illinois and take the drive to get my stuff and it is worth it. Better price more product and BETTER PEOPLE. I got this baller it’s STRAWBERRIES AND CREAM

The product is great and the people are very helpful and nice. They make you feel welcome & They have great deals.

Super friendly and knowledgeable staff, easy ordering and checkout process! Friend favorite for sure :)

Love this shop! Great deals and friendly staff.

Very nice bud for a good price, great staff, and there's always deals

I drove from Indiana to visit this dispensary, we have been on a hunt for a dispensary we really like. This one is very far but worth the drive. Their website is nice for ordering ahead, I like that they have a large variety of ounces, and best of all REASONABLE PRICES! WOOO!

This place is the best. Very friendly bud tenders that know their product. Have alot of variety. Definitly my new place

Super friendly always helpful knows more than a few places I've tried

I would highly recommend that you check this place out. Helpful, friendly and knowledgeable staff!

Stopped in a little over a week ago. This was the first time I’ve stopped in at the refinery. To say the least I will definitely be coming back!!! It’s over an hour drive for me. But it is WELL WORTH it!!! Staff and Budtenders are amazing with help about products. Very knowledgeable on everything Cannabis. I picked up some awesome b

Super friendly staff!!! Great deals!

The service is fast and everyone is friendly, courteous and very helpful. You have Awesome prices. Keep up the good work! PS- I would have gave a 5star But often the website can be... you know it acts funnah!????

I love this place best deals in town and best deals all around you won’t be disappointed